336bd Privacy Policy

1. Purpose of This Policy

336bd ("we", "our") is committed to providing a safe and reliable online gaming experience for players in Bangladesh. This Privacy Policy ("Policy") sets out how we collect your personal information, the purposes for which we use it, with whom we share it, and how we keep it secure.

By using our website or creating an account at 336bd, you agree to the terms of this Privacy Policy. Our platform is operated exclusively for users aged 21 and above. If you disagree with any part of this Policy, please refrain from using our services.

2. Who This Policy Applies To

This Privacy Policy applies to all of the following individuals:

• Anyone who visits the 336bd website
• Those who hold a registered member account at 336bd
• Those who use our gaming services, live casino, slots, or sports betting
• Those who contact our customer support team
• Those who participate in our promotional offers or bonuses

3. Information You Provide Directly

When you register at 336bd or contact us, you voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport details (for identity verification)
• Payment method details — bKash, Nagad, Rocket, or Upay account information
• Any messages or complaints sent to customer support

4. Information Collected Automatically

When you browse our website or play games, our systems automatically collect certain technical information, such as:

• IP address and device information
• Browser type and operating system
• Pages you visit and time spent on them
• Login and logout times
• Game play history and transaction details
• Information collected through cookies and similar tracking technologies

5. Information Received from Third Parties

In some cases we may also receive information from third parties, such as payment processors or authorised identity verification service providers. These third parties help ensure the security and financial integrity of our platform and operate under their own privacy policies.

6. How We Use Your Information

336bd uses your personal information for the following legitimate purposes:

• Account management: To create, verify, and manage your account
• Service delivery: To manage gaming features, deposits, and withdrawals
• Security: To prevent fraud, money laundering, or other unlawful activity
• Customer support: To respond to your complaints, questions, and requests
• Responsible gaming: To monitor your gaming behaviour and identify and prevent problematic patterns
• Legal obligations: To comply with applicable laws and regulations
• Service improvement: To improve the quality of our website and services

7. Marketing Communications

If you give your consent, we may inform you by email about new bonus offers, promotions, and special deals. You may opt out of such communications at any time. Declining marketing communications will have no effect on your use of our services.

8. With Whom We Share Information

336bd never sells your personal information. However, we may share information with third parties in the limited circumstances described below:

• Payment processors: To complete transactions with payment services such as bKash, Nagad, Rocket, and Upay
• Identity verification services: With authorised verification organisations to confirm your age and identity
• Game software providers: Technical information required to operate games from providers such as Pragmatic Play, Spribe, JILI, and PG Soft
• Legal authorities: As part of a court order, investigation, or lawful legal process
• Business partners: Trusted partners who assist in operating our services and who adhere to our privacy standards

9. International Data Transfers

To operate our services, your information may sometimes be stored on servers outside Bangladesh. In such cases we ensure that adequate data protection measures are in place in the relevant country and that the transfer is secured through SSL encryption.

10. Security Measures

336bd has implemented industry-standard technical and organisational measures to keep your personal information secure:

• All data is transferred using SSL encryption
• High-grade encryption technology is used to store payment information
• Our servers and databases are protected by firewalls and access controls
• Only authorised personnel are granted access to specific data
• Regular security audits and assessments are conducted
• Suspicious activity is automatically detected and reported

Although we take every precaution, no data transmission over the internet can be guaranteed to be 100% secure. You are responsible for keeping your account password confidential.

11. Data Retention Period

We retain your information only for as long as necessary. Your full information is kept while your account remains active. After an account is closed, certain information may be retained for a defined period due to legal and regulatory obligations. Once that period has passed, the information is securely deleted or anonymised.

12. Use of Cookies

336bd uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help us remember your visit.

We primarily use the following types of cookies:

• Essential cookies: Required to maintain login sessions and security
• Functional cookies: To remember your preferences and settings
• Analytics cookies: To analyse user behaviour and improve our services

You can disable cookies by changing your browser settings, but doing so may prevent some features of the site from working correctly.

13. Your Rights Regarding Your Information

As a user of the 336bd platform, you have the following rights:

• Access: The right to know what information we hold about you
• Right to rectification: The right to request correction of inaccurate or incomplete information
• Right to erasure: The right to request deletion of your information in certain circumstances
• Right to restrict processing: The right to request that we limit the use of your information in certain cases
• Right to object: The right to object to the use of your information for marketing purposes
• Right to data portability: The right to receive your information in a structured, readable format

To exercise these rights, please contact our customer support team. We are committed to responding to your request as quickly as possible within our legal obligations.

14. Withdrawing Consent

If you have previously given consent for your information to be used for a specific purpose, you may withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing carried out before the withdrawal, but that information will no longer be used for that purpose going forward.

15. Protection of Minors

336bd is strictly operated for users aged 21 and above only. We do not intentionally collect any information from minors. Age verification is a mandatory step in the registration process. If we become aware that information from a minor has been collected, we will delete it immediately and close the associated account.

16. Responsible Gaming and Its Connection to Your Data

To keep your gaming experience safe and healthy, we analyse data about your gaming activity. This enables us to identify potentially problematic behaviour and offer assistance when needed. To learn more about responsible gaming, visit our Responsible Gaming page.

17. Changes to This Policy

336bd reserves the right to update or revise this Privacy Policy at any time. If significant changes are made, we will notify you by email or through a notice on the site. The revised policy will take effect from the date it is published. Continued use of the site after a policy change will be considered acceptance of the new policy.

The "Last Updated" date at the top of this page always reflects the date of the most recent change. If you would like a copy of a previous version, please contact our customer support team.

18. Links to Other Sites

Our platform may have connections to third-party payment providers or game providers. These third parties have their own privacy policies, and 336bd is not responsible for information provided on their websites or apps. We recommend reading their own policies before using any third-party services.